Privacy Policy
At SJ Device Doctor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or use our repair and sales services.
1. Information We Collect
a. Information you give us
When you book a repair, make a purchase, send an enquiry or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
- Details of your device and the fault
- Payment details (if applicable)
b. Information we collect automatically
- IP address
- Browser type
- Device information
- Pages you visit on our website
- How you found our website
c. Cookies
We use cookies to improve your browsing experience and to understand how visitors use our website. You can control or delete cookies through your browser settings.
2. How We Use Your Information
- To provide our services: to process repair requests, orders and warranty claims.
- To communicate with you: to reply to enquiries and send updates about your repair or order.
- To improve our website: to analyse usage and fix problems.
- To meet legal obligations: to comply with applicable laws and regulations.
3. Data on Your Device
Our technicians only access your device as far as needed to diagnose and repair it, and we treat any personal data on it as private. We recommend that you back up your data before a repair.
4. How We Protect Your Information
We use appropriate technical and organisational measures to protect your personal data. However, no method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, rent or trade your personal data. We may share it with trusted partners who help us with:
- Processing payments
- Providing repair services
- Shipping and delivery
These partners must protect your information and use it only for the services they provide. We may also share information where required by law, or to protect our rights, for example in cases of fraud or legal proceedings.
6. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices or content, so please read their privacy policies before sharing personal information.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct information that is inaccurate
- Delete your personal data in certain circumstances
- Opt out of marketing messages at any time, by using the unsubscribe link or contacting us
To use any of these rights, contact us at support@sjdevicedoctor.co.uk or +44 7542 123453. If you are unhappy with how we handle your data, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will delete it.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new effective date.
10. Contact Us
- Email: support@sjdevicedoctor.co.uk
- Phone: +44 7542 123453
